Comments on: ChicagoVPS Unbiased True Review https://tehnoblog.org/chicagovps-unbiased-true-review/ phones ● computers ● audio ● video ● technology Wed, 22 Feb 2023 07:16:51 +0000 hourly 1 By: Rajesh https://tehnoblog.org/chicagovps-unbiased-true-review/#comment-547 Tue, 03 Dec 2019 22:13:27 +0000 http://tehnoblog.org/?p=2284#comment-547 Don’t purchase any service from them. They don’t give you better service and support. They are server are too much slow. Their not solve my problems and don’t send refund over than 1 month. They are scammer. It’s my recommend don’t choose them if you want fast support and easy billing.

]]> By: TehnoBlog https://tehnoblog.org/chicagovps-unbiased-true-review/#comment-198 Mon, 20 Nov 2017 10:41:06 +0000 http://tehnoblog.org/?p=2284#comment-198 Yeah, sometimes you just need to be persistent and continuously remind them about your unresolved issue.

I can only assume they are overloaded with requests, and that they genuinely *forget* about them (even if they probably have ‘unresolved’ indicator flags in their dashboard).

Those are ‘authentic’ support names, though I don’t think they are real.

]]> By: Anonymous https://tehnoblog.org/chicagovps-unbiased-true-review/#comment-197 Mon, 20 Nov 2017 07:40:46 +0000 http://tehnoblog.org/?p=2284#comment-197 This sums up my experience with them:

Client – Tuesday, October 24th, 2017 (11:04)
Hi, I’d like to refund the existing credit balance since I’d like to cancel all my services on next billing date. Thank you!
—-
Peter C – Tuesday, October 24th, 2017 (12:23)
Staff
Hello ,

I have assigned your ticket to our billing department. They will address your ticket as soon as possible.
Please standby for further updates.
—-
Client – Wednesday, November 1st, 2017 (15:52)
Hi, it’s been more than a week. Do we have any update on this?
—-
Peter C – Wednesday, November 1st, 2017 (17:48)
Staff
Hello <Client<,

Your ticket is in billing queue, Our billing team will update you as soon as possible on this. Please standby.

Thank you.
—-
Client – Thursday, November 9th, 2017 (04:35)
Another week has passed. Is it that difficult to have a reply on the matter? This is going to become a review on your service.
—-
Mandar – Thursday, November 9th, 2017 (08:07)
Staff
Dear ,

Our billing team will get back to you as soon as possible.

Thank you.
—-
Client – Monday, November 20th, 2017 (02:19)
As soon as possible, huh?
—-
Sarah S – Monday, November 20th, 2017 (02:25)
Sarah S
Staff
Hello ,

Our billing admin update you shortly on this regards. Please standby until new update.

]]> By: TehnoBlog https://tehnoblog.org/chicagovps-unbiased-true-review/#comment-121 Thu, 06 Apr 2017 07:55:21 +0000 http://tehnoblog.org/?p=2284#comment-121 Hi Jason,

That’s really interesting you’ve discovered. However, I’ve tried to access support tickets from Chrome’s Incognito mode (while not being logged-in in Client Area section), and login box showed every time, couldn’t access anything as a guest, at least.

Now, maybe every other client can access others client’s tickets, but I need to guess the URLs first.

In any case, I never tend to disclose sensitive info in support tickets (like SSH or FTP passwords), but still, that doesn’t sound right if true, not without official warning before posting, so that clients know upfront.

As they use WHMCS for client area management, like many others, maybe they simply “forgot” to turn that off in their configuration, and was too embarrassing to later admit it?

]]> By: Jason https://tehnoblog.org/chicagovps-unbiased-true-review/#comment-120 Thu, 06 Apr 2017 06:59:34 +0000 http://tehnoblog.org/?p=2284#comment-120 They doesn’t offer password protection to their supporting tickets. All tickets are directly accessible if you know the right link. While such practice is not uncommon in the industry it’s still a big security issue in my opinion. I just happened to write sensible data in my ticket. It’s my fault I know. However they ignored my request to correct the error until my lawyer contacted them.

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