Hi Lydia, I’m very sorry to hear this, a lot of people seems to be affected by security changes at Google in the past year.

As I replied to K. above, I’m afraid if you don’t have another device where you’re still signed in there is no way to access and recover your account, unless you have previously set a secondary recovery email address or phone number.

I am in the same situation. I have tried literally everything googles help has come up with and I still can’t access my account. And many of these solutions they have end up with use an app password. Login to your Google account go to security, go down to app passwords and generate a new app password to use. Well, am I the only person who is not able to understand? Login to my Google account? If I could do that I would not be going in circles like a dog chasing his tail! Can someone please explain this to me cause it really doesn’t make sense! I’ve been trying to recover my account since I lost cellphone in Nov. 2017!

Hi, sorry to hear this, I understand your frustration. This happened to my friend, but he was lucky, because he was logged-in on his old computer he wasn’t using anymore. Once he turned it on and went to Google Gmail, he was able to access it, and change Google Account recovery settings – added recovery phone number and backup email account (non-gmail email account).

So, if you happen to have an old PC or phone, where you still have access, this is THE ONLY way to recover your Google/Gmail account access that I’m aware of.

Hi bob, you must first enable/activate 2SV security feature in your account. The new option will immediately appear under it afterwards.